Privacy Policy

Pure Gloss Detailing LLC ("Pure Gloss Detailing," "we," "us" or "our") is a mobile car detailing business based in Spartanburg, South Carolina. This Privacy Policy explains what information we collect when you visit pureglossdetailingsc.com, request a quote, book a service, call us, or message us (including by text message, Google Business Profile messaging, Google's AI-assisted messaging features, email or social media), and how we use and protect it.

Information We Collect

Information you give us. When you request a quote, book an appointment or message us, you may provide:

• Your name, phone number and email address
• Your service address, city or ZIP code
• Vehicle details such as size, make, model and condition, and photos you choose to send
• The services you're interested in, estimate details, preferred appointment times and any notes or messages you write to us

Information collected automatically. Like most websites, our hosting provider automatically records basic technical information such as your IP address, browser type, device type, pages visited and the date and time of your visit. This is used to keep the site secure and working properly.

Payment information. Payments are processed by our booking and payment providers. We do not store full credit or debit card numbers on our website.

How We Use Your Information

• To respond to quote requests, questions and messages
• To schedule, confirm, reschedule and perform detailing appointments at your location
• To send appointment confirmations, reminders, arrival updates and follow-ups
• To process payments and keep business records
• To improve our services, website and customer experience
• To comply with legal obligations and protect our rights

Text Messaging & Business Messaging

If you message us or provide your mobile number, you agree that we may contact you by phone call or text message about your inquiry, quote or appointment. Some messages may be answered or drafted with the help of automated or AI-assisted messaging tools (for example, Google Business Profile messaging features) so we can respond faster; a member of our team can always take over the conversation.

• Message frequency varies based on your inquiry and appointments.
• Message and data rates may apply depending on your mobile carrier and plan.
• Reply STOP at any time to stop receiving text messages. Reply HELP for help, or contact us at (863) 317-9620.
• Consent to receive text messages is not a condition of purchasing any service.

We do not sell, rent or share your mobile phone number or text messaging opt-in consent with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that help us deliver messages on our behalf.

How We Share Information

We do not sell your personal information. We share it only as needed to run our business:

• Service providers that help us operate, such as website hosting and form handling, online booking and payment processing, phone, text and messaging platforms (including Google), and email providers. They may only use your information to provide services to us.
• Legal reasons, when required by law, subpoena or court order, or to protect the safety, rights or property of our customers, our business or others.
• Business transfers, if our business is sold or merged, in which case your information would remain subject to this policy.

Cookies & Third-Party Services

Our website does not use advertising cookies. Some pages load content from third parties, such as Google Fonts, and our "Book Now" buttons take you to our online booking provider, DetailConnect. Instagram, Facebook and Google have their own privacy policies that apply when you use their services.

Data Retention & Security

We keep your information only as long as needed to provide services, maintain business and tax records, and resolve disputes. We use reasonable administrative and technical safeguards to protect it, but no method of transmission or storage is 100% secure.

Your Choices

• Ask to see, correct or delete the personal information we hold about you
• Opt out of text messages by replying STOP, or opt out of emails by asking us
• Choose not to provide certain information, although we may then be unable to quote or perform a service

To make a request, contact us using the details below. We will respond within a reasonable time.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page shows when it was last changed. Continued use of our website or services after an update means you accept the revised policy.

Contact Us

See also our Terms of Service.